Chilly Dogs × Partnr Media — Case Study
Partnr Media · Client Case Study
Engagement: July 2024 – Present
Case Study

How Chilly Dogs built a
high-converting digital engine

A look inside what Partnr Media built for Chilly Dogs — from paid ads and Klaviyo flows to a platform migration and a record-breaking Black Friday season. All results reflect Partnr Media’s engagement beginning July 2024.

🐕 Client: Chilly Dogs 📅 Since: July 2024 🛍 Industry: Outdoor / Pet Apparel 🌐 Platform: Shopify
01 — Strategy
Everything works together — intentionally.

Most brands treat their channels as silos. At Partnr Media, every paid ad, social post, and email is part of one connected system — designed to move customers from rented platforms to owned channels you keep forever.

The Partnr Growth Loop
Paid Ads
Meta · Google · Pinterest
Website Traffic
Shopify storefront
Email List
Owned forever
Revenue
Recurring + new
Channel ownership 📘 Facebook (rented) 📸 Instagram (rented) 📌 Pinterest (rented) ✉️ Email list (owned) 🌐 Website (owned)

“Rented platforms can change their algorithm overnight. Your email list can’t be taken from you. Our entire strategy is designed to convert rented attention into owned relationships.”

02 — The PARTNR Growth Process
A structured system for scalable e-commerce growth.

Every Partnr Media engagement follows the same proven process — built to eliminate guesswork, protect your margins, and compound results over time.

P
Position & Prioritize
Understand your business, customers, and systems — then identify the highest-impact opportunities.
  • Clear priorities, not channel overload
  • Focus on what actually moves revenue
  • Alignment before execution
A
Architect the System
Design and implement the foundational systems that support profitable growth.
  • Email & SMS lifecycle infrastructure
  • Analytics, attribution, dashboards
  • We don’t send traffic into broken systems
R
Retain & Optimize
Improve how your business converts, retains, and increases lifetime value.
  • Higher LTV & repeat purchase behaviour
  • Cleaner data and reporting
  • More predictable revenue
T
Traffic with Intent
Once the system is working, we scale acquisition — deliberately and sustainably.
  • Google, Meta, TikTok, Pinterest
  • Strategic promotions and partnerships
  • Traffic is a lever — not the strategy
N
Nurture & Scale
Continuously refine performance, automate what works, and support scale as you grow.
  • Ongoing optimization
  • Automation expansion
  • Strategic planning and iteration
R
Results & Relationship
We measure success by outcomes and partnership longevity — not vanity metrics.
  • Transparent reporting
  • Proactive communication
  • A long-term partner, not a short-term vendor
The PARTNR Process is our structured approach to building scalable, system-led e-commerce growth — from foundation to scale.
03 — Results at a Glance
Peak season performance under Partnr Media.

November 2025 — Chilly Dogs’ biggest month of the year — tells the clearest story. Across every major metric, the business significantly outperformed the same period the year prior.

+55.7%
Total revenue growth, Nov 2025 vs Nov 2024
YoY comparison
+51%
Order volume increase, Nov 2025 vs Nov 2024
1,605 vs 1,063 orders
2.68%
Shopify conversion rate, Nov 2025
Up 26.4% YoY
+20.9%
Session growth, Nov 2025 vs Nov 2024
53K vs 44K sessions
04 — Platform Migration
BigCommerce → Shopify: building a stronger foundation.

In January 2025, Partnr Media guided Chilly Dogs through a full migration to Shopify — improving integrations with Klaviyo and paid ad platforms, streamlining checkout, and enabling better cross-channel data tracking.

Before
BigCommerce
After · Jan 2025
Shopify
2.68%
Peak conversion rate achieved on Shopify (Nov 2025)
+26.4%
Conversion rate improvement vs same period prior year
Better
Klaviyo + ad platform integrations post-migration
Cleaner
Attribution data and cross-channel tracking

* Peak conversion performance was delivered in Q4 2025 — the season before the migration. The Shopify move sets the foundation for compounding gains going forward.

05 — Email Marketing (Klaviyo)
Black Friday records. Flows that compound.

Klaviyo is the highest-leverage channel in Chilly Dogs’ ecosystem. Black Friday campaign performance has grown every year under Partnr Media. For brands not yet on Klaviyo, this channel alone is one of the fastest ROI opportunities in ecommerce.

Black Friday campaign growth — year over year
BF 2023
Pre-Partnr
BF 2024
+8.0% ↑
BF 2025
+32.2% ↑

BF2024 and BF2025 managed by Partnr Media. BF2023 shown as pre-engagement baseline.

+162%
Email revenue growth YoY, November 2025
Biggest email month on record
31.2%
Email open rate, Nov 2025
Unsub rate down 87.3% YoY
+25.5%
Automated flow growth YoY, Nov 2025
Always-on revenue engine
0.007%
Spam rate — down 96.3% YoY
Deliverability fully protected
06 — Paid Advertising
Three platforms. One integrated strategy.

We manage Meta, Google, and Pinterest ads as a unified paid media programme — each platform plays a specific role in the customer journey, from discovery to conversion.

🔍
Google Ads — Search, Shopping & Performance Max
High-intent capture · Catalogue shopping · Brand defence
19.76x ROAS

Google captures shoppers already searching for what Chilly Dogs sells. ROAS improved 63.85% year-over-year while spend actually decreased 16% — more efficient, not just bigger.

19.76x
ROAS, Nov 2025 (vs 12.06x prior year)
+63.9%
ROAS improvement YoY
+58.1%
Order volume growth, Nov 2025
−16%
Ad spend while growing revenue
  • Smart Shopping campaigns synced to Shopify catalogue for real-time product ads
  • Performance Max campaigns for full-funnel reach across Google’s network
  • Ongoing negative keyword management to eliminate wasted spend
📘
Meta Ads — Facebook & Instagram
Prospecting · Retargeting · Seasonal creative
10.07x ROAS

After Partnr Media restructured the Meta account, ROAS improved dramatically. December 2024 saw a 34.13x ROAS with 212% more purchases vs the prior year — achieved with 59% less ad spend.

10.07x
ROAS, Nov 2025
34.13x
ROAS peak, Dec 2024
+212%
Purchases, Dec 2024 vs Dec 2023
−59%
Ad spend to achieve Dec 2024 result
  • New account structure implemented at engagement start — ROAS improvement was immediate
  • Prospecting campaigns using interest + lookalike targeting for cold audiences
  • Dynamic retargeting synced with Klaviyo for abandoned cart users
📌
Pinterest Ads
Visual discovery · High-intent audiences · Lower CPCs
5–10x ROAS

Pinterest was introduced as a new channel under Partnr Media — no prior benchmark. From launch it delivered strong ROAS with lower CPCs than Meta, making it one of the most efficient channels for a visually-driven brand like Chilly Dogs.

10.07x
ROAS, Nov 2025 (launch peak)
5.34x
ROAS, Oct 2025
4.01x
ROAS, Dec 2025
New
Channel launched by Partnr Media
  • Catalogue-connected Shopping ads featuring key product lines
  • Promoted Pins targeting outdoor lifestyle, pet care, and gift-seeker audiences
  • ROAS expected to improve as audience data matures
07 — Social Media
Content that builds community and feeds the funnel.

Social is where Chilly Dogs’ brand love lives. We manage organic content across Instagram and Facebook to build audience, amplify paid campaigns, and drive email list growth.

+87.9%
Instagram reach growth, Jan 2026 vs Jan 2025
25,176 vs 13,400
1,484%
Facebook viewers growth, Jan 2026 vs Jan 2025
332K vs 21K viewers
3,000+
Comments on anniversary giveaway post, Sept 2025
Single organic post

Reach and engagement figures include both organic and paid amplification where applicable.

08 — Flagship Campaign
25 Years of Chilly Dogs: a multi-channel anniversary moment.

In September 2025, Partnr Media executed Chilly Dogs’ 25th anniversary campaign — a coordinated push across email, social, paid ads, and a new loyalty programme launch that drove meaningful engagement across every channel.

33.6%
Campaign email open rate, Sept 2025
Up 17.5% vs Sept 2024
+17.4%
Email click rate YoY, Sept 2025
Higher intent engagement
+33.3%
Average order value growth, Sept 2025 YoY
Customers spending more per order
−70%
Spam rate reduction, Sept 2025 vs Sept 2024
Deliverability fully protected
Campaign ElementWhat we delivered
Loyalty Programme LaunchNew rewards programme introduced during the anniversary window to maximise sign-ups and long-term retention
Anniversary Email SeriesSequenced emails celebrating 25 years — driving strong open rates (+17.5% YoY) and sustained click engagement
Social GiveawayInstagram giveaway that generated 3,000+ comments and 148 new followers in a single month, organically
Paid Ads CampaignGoogle Ads delivered 1,131% more clicks vs the same period prior year, driving significant campaign lift
Wholesale PushTargeted B2B outreach — wholesale orders grew 371% YoY for the month of September
Ready to build your own growth loop?

Partnr Media works with a select number of ecommerce brands looking to build sustainable, multi-channel growth. Let’s talk about what that looks like for you.

Book a strategy call ↗

partnrmedia.com  ·  info@partnrmedia.com